1 December 2019
Government and Ofgem to take the lead on consumer protections for all aspects of the EV customer journey.
Consumer interactions with EVs and smart charging cuts across a range of sectors, from tightly regulated established sectors to new, largely unregulated ones. This means that many EV services are currently only covered by general consumer law, which brings a risk of consumer detriment as the roles and responsibilities in the sector evolve.
To understand exactly if and where further intervention is needed – both now and in the future – a thorough review of the consumer protections relating to smart charging and EV services must be undertaken.
Consideration should be given to the following points:
The Taskforce proposes that Government and/or Ofgem undertake a full review of protections for EV drivers by the end of 2021. This should build on and be coordinated with ongoing work (such as BEIS and Ofgem’s Future Energy Retail Market Review).
3 December 2020